Nestlé Business Services (NBS):

Nestlé Business Services (NBS):

 An Efficient and Superior Foundation

Since its founding in 1996, Nestlé Business Services (NBS) has been a global shared service provider, essential to the support of Nestlé’s operational companies around the globe. NBS, which has its headquarters in Vevey, Switzerland, is a strategic hub for standardizing and optimizing Nestlé’s business processes, cutting expenses, and raising overall efficiency. NBS operates in more than 80 countries. We shall examine the several services provided by NBS in this blog post and how they greatly support Nestlé’s continuous success.

The Essential Services Provided by NBS

1. Accounting and Finance

For Nestlé’s operational companies, NBS offers full-service accounting and financial support, including general accounting, tax compliance, accounts payable and receivable, and financial planning and analysis. By centralizing these services, NBS is able to improve efficiency, reduce expenses, and standardize procedures—all of which support Nestlé’s strategic decision-making and financial stability.

2. The Human File

NBS provides services in the area of human resources, including hiring, payroll processing, benefits administration, and employee relations. NBS fosters a unified work atmosphere, lowers costs, and streamlines processes by centralizing these operations and ensuring consistency in HR rules and procedures across Nestlé.

3. Purchasing

NBS expands its scope to include supplier management, purchasing, and sourcing within procurement services. Because of centralization, NBS may take advantage of Nestlé’s purchasing power to negotiate favorable terms with suppliers and reduce expenses. This tactical move boosts productivity and bolsters Nestlé’s pledge to ethical and sustainable sourcing methods.

4. Computer Services

NBS offers vital services in the field of information technology, including service desk support, application development and support, and infrastructure management. Nestlé’s technology capabilities are enhanced by this centralization, which lowers costs, increases efficiency, and guarantees consistency in IT policies and procedures.

Beyond the Fundamentals: Extra Services

NBS provides a range of other essential services in addition to its core offerings, including facilities management, marketing and communications, legal and compliance, and more. NBS ensures smooth administrative and support operations while freeing Nestlé’s operating companies to focus on their core business operations by centrally delivering these services.

The Effect of NBS on Nestlé’s Business Goals

NBS has been essential in assisting Nestlé in achieving its corporate goals. Nestlé has become a more competitive and agile corporation thanks in large part to NBS’s cost-cutting, efficiency-boosting, and standardization of business process management. In addition to streamlining internal processes, NBS’s assistance has enhanced customer service for Nestlé’s operating companies by providing quicker and more effective support.

An Award for Excellence

The dedication of NBS to providing excellent customer service is evident. As proof of its commitment to delivering top-notch services to Nestlé’s operating companies, NBS received the “Global Business Services of the Year” award from the Shared Services and Outsourcing Network (SSON) in 2019.

This acknowledgment highlights how important NBS has been to Nestlé’s continuous growth.

In summary

To sum up, Nestlé Business Services is an essential part of Nestlé’s international business, not only a support division. Through offering a wide range of services essential to Nestlé’s operations, NBS has played a key role in streamlining and streamlining company procedures, cutting expenses, and boosting productivity. Nestlé’s success is greatly facilitated by NBS, which maintains a laser-like focus on service delivery excellence and keeps the firm at the forefront of the worldwide market.


1. What positive impact has NBS had on Nestlé’s financial situation?

By offering complete finance and accounting services, such as accounts payable and receivable, general accounting, financial planning, and tax compliance, NBS has been instrumental in maintaining Nestlé’s financial stability. The practice of centralizing these services has resulted in improved financial efficiency, cost savings, and standardized procedures.

2. In addition to its main services, what other offerings does NBS provide?

NBS provides various services like legal, compliance, marketing, facilities management, finance, HR, and IT in addition to core services.

The operating firms of Nestlé are able to concentrate on their primary business operations due to this centralization.

3. What is the way that NBS uses Nestlé’s purchasing power in procurement?

By centralizing procurement functions like sourcing, supplier management, and purchasing, NBS helps the company make use of Nestlé’s purchasing power. This tactical method aids in negotiating more favorable terms with suppliers, which lowers costs and boosts productivity.

4. How does NBS improve Nestlé’s technological prowess?

Critical IT services from NBS include application development, infrastructure management, and support. By centralizing these tasks, NBS lowers expenses and boosts overall technological efficiency while ensuring uniformity in IT policies and practices throughout Nestlé.

5. What honors has NBS been granted for its contributions?

In 2019, the Shared Services and Outsourcing Network (SSON) presented NBS with the “Global Business Services of the Year” award. This award recognizes NBS’s dedication to providing operational subsidiaries of Nestlé with high-quality services.

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